Electronic Health Record Registration Office
Services include:
- Handle and support registration of patients and healthcare providers
- Provide hotline enquiry services to patients, healthcare staff and members of the public via 24-hour Interactive Voice Response System and by staff during service hours
- Provide services for data access requests and data correction requests
- Provide the Electronic Health Record Sharing System (eHealth) briefings and training to the Electronic Health Record Registration Centres and healthcare providers
Enquiry hotline
| General public: | (852) 3467 6300 |
|---|---|
| Healthcare staff: | (852) 3467 6230 |
- Operated by 24-hour Interactive Voice Response System
- Hotline staff can be contacted during service hours from 9:00am to 9:00pm on Monday to Friday (except public holidays)
- The caller number displays of outgoing calls from our hotline staff are "3919 2455" and "3719 3039"
- To assist citizens in verifying the identities of SMS senders, eHealth has participated in the “SMS Sender Registration Scheme” and shall use "Registered SMS Sender IDs" with the prefix "#" to send SMS to eHealth users. With effect from 15 July 2024, the previous SMS sender ID of eHealth, “eHRSS”, is replaced by "#eHealth”.
Other contact information
 Email: |
ehr@ehealth.gov.hk |
|---|---|
 Fax: |
(852) 3467 6099 |
 Address: |
Unit 1102, 11/F, Harbourside HQ, 8 Lam Chak Street, Kowloon Bay, Hong Kong |
 Opening hours: |
Monday – Friday |
Electronic Health Record Office
Policy and administrative support
 Tel: |
(852) 3509 8765 |
|---|---|
| Email: |
enquiry@ehealth.gov.hk |
| Fax: |
(852) 2102 2570 |
| Address: |
19/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong |
Thank you for visiting our website. If you have feedback or complaints pertaining to the eHealth, please submit to Electronic Health Record Registration Office.
Underpaid mail items will be rejected. Please pay sufficient postage to ensure mail items can duly reach us.
Personal Information Collection Statement
Please note that it is voluntary for you to supply to the Health Bureau your personal data. All personal data submitted will only be used for purposes which are directly related to the processing of your comments, suggestions, enquiries or complaints. In so doing, such personal data may be transferred to other Government departments/ bureaux or concerned parties involved in the handling of your comments, suggestions, enquiries or complaints. You may, by stating clearly in writing your wish to withhold consent to the disclosure of your personal data to other parties. In this circumstance, we may not be able to process your case satisfactorily or at all.
You have the right to request access to and correction of your personal data held by Health Bureau. Request for access or correction of personal data should be made in writing to our Data Protection Officer by fax at (852) 2541 3352, by email to enquiry@healthbureau.gov.hk, or by post to 18/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong.