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Printed at 3:35am on 3 April 2025
Webpage -- https://www.ehealth.gov.hk/en/healthcare-provider-and-professional/support/technical-support/access-ehrss.html

Access to eHealth

Support

Private healthcare providers (HCPs) can connect to the Electronic Health Record Sharing System (eHealth) via the eHealth provided software, such as the Encapsulated Linkage Security Application (ELSA) / eHR Secure Connect (eSC), or other eHealth certified electronic medical record (eMR) systems.

If you have registered your fixed IP address with us, please click “Access eHealth” to connect to the eHealth.

Access eHealth

 

Operation system and browser for accessing eHealth

The following combinations of popular operating systems and browsers support the access to eHealth. Besides, eHealth may also run on other environments. Yet, since we have not fully tested on those environments, the systems may not behave as what we have intended, e.g. the screen displays may be distorted, the system performance may be degraded.

Software environment Versions
Operating system
  • Microsoft Windows 11 (version 22H2 and 23H2)
  • Microsoft Windows 10 (version 22H2)
  • MacOS 13 (Ventura)
Web browser
  • Microsoft Edge
  • Safari 17
  • Google Chrome
Java Runtime Environment (JRE) (Only required for use with ELSA)
  • Oracle JRE 8 up to 8u411 (Mode C 4.0)
  • OpenJDK 11 & 17 (Mode B 2.0, C 4.0)

Related information

 

Frequently asked questions

Expand this section +
  • What is ELSA?
  • What is eSC?

    eSC (eHRSS Secure Connect) is a digital certificate for the secure connection between your workstation and eHRSS. It is provided freely to participating eHRSS healthcare providers but you will be asked to read and agree to the eSC terms of use before installation.

  • What if my personal computer (PC) does not meet the minimum hardware requirement?

    eHRSS do not require significant hardware resources and could normally run on small capacity PCs. However, if your PC does not meet the minimum hardware requirement, you may experience system performance degradation and you may need to close other applications while using eHRSS.

  • What if my PC does not meet the software requirement?

    Under most environments, eHRSS will run but you may find that some screen displays are distorted, some buttons cannot be clicked, or the system performance may be degraded.

  • Is Windows 8.1 (or earlier versions) and / or IE11 (or earlier versions) supported?

    Microsoft has ended support for these products which means that Microsoft will no longer publicly distribute security updates for them anymore (Please refer to the Microsoft websites for further details). As a result, your PC could be vulnerable to harmful viruses, spyware, and other malicious software. From the security point of view, they are not an officially supported platform for eHRSS (refer to question 1 on supported platform) and you are strongly advised to upgrade to a supported platform so as to protect the valuable information on your PC.

    Software environment Versions
    Operating system (non-supported) Microsoft Windows 8.1
    Microsoft Windows 8
    Microsoft Windows 7
    Microsoft Windows Vista
    Microsoft Windows XP
    Web browser (non-supported) Microsoft IE 11
    Microsoft IE 10
    Microsoft IE 9
    Microsoft IE 8
    Microsoft IE below 8

Call the healthcare staff hotline

(852) 3467 6230
  • Enquiry on registration
  • Support for healthcare staff
  • Report of cyber security incidents