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Medical-Social Collaboration: Better Synergy with eHRSS

 
Left: Mr Edward Lao, Right: Miss Angela Wun

The Tung Wah Group of Hospitals (TWGHs) has been actively supporting medical-social collaboration in Hong Kong. The Electronic Health Record Sharing System (eHRSS) plays a useful role in the delivery and development of the group’s services in the community.

Mr Edward Lao,
Principal Information Technology Manager,
Tung Wah Group of Hospitals
  Miss Angela Wun,
Community Services Officer (Elderly services II),
Tung Wah Group of Hospitals
 

As one of the largest charity organisations in Hong Kong, TWGHs provides a wide spectrum of social services catering to the needs of local families, children and youths, the elderly and the disabled.

“The TWGHs management is very supportive of eHRSS. For better synergies of services to benefit patients, more than 70 of our service units are now using the system,” said Mr Edward Lao, Principal Information Technology Manager of TWGHs.

These service units cover medical clinics, elderly homes and day care centres, home care and community support services centres, occupational rehabilitation centres and special counselling service centres. They are directly operated by TWGHs which has registered with eHRSS as a healthcare provider (HCP). This is in addition to the five Tung Wah hospitals which are operating under the Hospital Authority (HA), which is also an HCP under eHRSS.

medical-social connecting
TWGHs has been actively supporting medical-social collaboration in Hong Kong
 
Mr Lao said TWGHs believes electronic health record (eHR) sharing can benefit the development of its services.
 
Taking medical care for example, he said, “To fulfil the ideal of patient-centred care, we need to consolidate eHRs from different medical institutions so that our healthcare practitioners can have comprehensive information to ensure patients receive proper treatment.”
 

Integration of eHRSS and Community Services

Medical care aside, eHRSS usage mainly covers three areas in TWGHs’ community services: elderly care, rehabilitation, and youth and family services.

Miss Angela Wun, Community Services Officer (Elderly services II) of TWGHs, said the integration of eHRSS and service delivery is important, as it helps them provide holistic and individualised care according to patients’ healthcare needs, in particular for the elderly.

“Aging is a long process and elders will undergo a lot of changes in their physical conditions. We need accurate information about their medical history and the medications to develop care plans and provide support services most suitable for them.”

eHRSS and Community Services
 
TWGHs deliver holistic and individualised care to elders
eHRSS helps TWGHs deliver holistic and individualised care to elders according to their healthcare needs

TWGHs has joined Government programmes for the elderly, such as the “Dementia Community Support Scheme” and the “Pilot Scheme on Community Care Service Voucher for the Elderly”. The former provides community support services for elderly with dementia through a medical-social collaboration model between the Government, HA and non-governmental organisations (NGOs), whereas the latter aims to provide the elderly with more choices of community care services. In these programmes, the eHRSS platform has contributed by making available patients’ medical records useful for service centres in providing services to programme participants.

“Another example of eHRSS application is the smoking cessation counselling service run by us. By making reference to service recipients’ medication history in eHRSS, our healthcare practitioners can make proper prescriptions to help them quit smoking,” Miss Wun said.

 
TWGHs has also participated in several Public-Private Partnership (PPP) programmes which use the eHRSS platform to facilitate the sharing of essential patient data. These include the Radi Collaboration Project, the Haemodialysis PPP, the Patient Empowerment Programme and the Colon Assessment PPP of HA, as well as the Colorectal Cancer Screening Pilot Programme of the Department of Health (DH).
 
“From these experiences, we understand the importance of eHR sharing. It can save us a lot of time in transferring information, while enabling healthcare practitioners to have a better picture of patients’ health conditions,” Mr Lao remarked.
 
He said TWGHs’ policy is to register new service units with eHRSS if their services involve using medical records. There is also plan for the Chinese medicine service units and the future Chinese medicine inpatient ward in the Kwong Wah Hospital operated by the group to join the system according to the timeframe of Stage Two Development of eHRSS.
 

Opportunities and Challenges in eHRSS

Recently, eHRSS access has been enabled for more healthcare professional groups, such as pharmacists and physiotherapists, working at HA, DH and local private hospitals. On this, Mr Lao is looking forward to the extension to NGOs which provide elderly care, rehabilitation and related support services.

While supporting the sharing of Chinese medicine information in Stage Two eHRSS, Mr Lao said the challenge lies in standardising the workflow through the use of clinical glossary and technical specifications, and ensuring compatibility of an HCP’s system infrastructure to support the long term development of eHRSS.

On a general note, Mr Lao pointed out that as eHRSS further develops, medical professionals and patients will have high expectation of the system.

point to future
More service units of TWGHs will register with eHRSS
 
“The comprehensiveness, timeliness and security of data will become increasingly important. It involves system security and data quality management from all sources,” said Mr Lao. He hopes the Government will continue its work on these areas and provide related support to healthcare institutions.
 
 
to stage 2
As eHRSS further develops, healthcare professionals and patients will have high expectation of the system in fully realising the benefits of eHR sharing
 

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