Therefore, she advised me to register with eHealth, so that my health records such as investigation reports, allergies and adverse drug reactions, clinical notes etc. can be shared between the public and private healthcare providers via eHealth. This could avoid repeated examinations and save costs, as well as enable prompt diagnosis for me from both sectors’ healthcare providers,” Michelle shared. She also added that the registration process was simpler than expected. Patients can register and verify identity in-person by presenting the identity document during medical consultation at the hospital. "Initially I thought eHealth was only beneficial to doctors' clinical consultation but after downloading the 醫健通eHealth App (App), I realised that it went even further. Apart from accessing my health records, as a family caregiver, I often use the “My Family” module. After adding the information of my parents and kids, I can view their health records, including the allergies, vaccination and appointments records, etc. altogether through the App, thus their health statuses are all at a glance."

“My Family” Module Assists Caregivers in Taking Care of Their Elderly Parents

Michelle's father is about 70 years old. He underwent a cataract surgery in public hospital a few years ago. He also suffers from hypertension that needs regular follow-up consultation and medication to control his health condition. Michelle shared her father's blooper of the follow-up visits, "my father used to record the appointment dates on a paper calendar, yet he marked the date wrongly and went to the clinic in vain. On another occasion, his appointment slip was not found and the whole family searched everywhere for it desperately. My father always puts family first. After retirement he spends most of his time helping us look after the kids and attending to our needs busily, but neglects to take good care of himself,” Michelle said. To avoid repeating the same mistake and reduce the potential errors associated with paper records, Michelle helped her father download the App and added him as "My Family Member" in her own App, so she could keep track of his appointment records and remind him to take medications on time.

Michelle shared, "Now I can check my father’s health records anytime anywhere with the App. Recently, I further recommend my parents to use the “Health Management” module, which integrates electronic records of blood pressure, blood sugar and body mass index into charts via a user-friendly interface. On the one hand, they can monitor their health conditions and present the data to facilitate follow-up by doctors during medical consultations; and on the other, I can keep an eye on any anomaly in their health records at my App." Besides, Michelle also noted that she could view the service details of the health programmes joined by her parents in the “Health Programme” module, such as the remaining balance and transaction history of the Elderly Health Care Voucher. She found those features very practical for supporting users to take care of their parents’ health.

Safeguard Children with Life-long Electronic Health Records

Apart from adding parents’ accounts, users can insert their children's health records in their own App as well. The “Child Growth Record” module empowers parents to look after their children's health. Parents can input their children's heights and weights to grasp their growth progresses with data analytics generated in the App. Moreover, parents can upload and share photos using the “Growth Album” in the App, recording the sweet moments with children. Michelle said, "Many mothers of newborn love to download different mobile apps to record their children's growth and so do I. On top of using the App to record my child's growth footprints, I can view her health records, such as vaccines and allergies, in one stop. When my daughter attended the kindergarten interview earlier on, I forgot to bring her paper immunisation records. Fortunately, I could show the electronic one immediately via the App, without the need to rush back home for it. Furthermore, a wealth of parenting tips, such as recommendations of solid food and nutrition for infants and young children from healthcare professionals are available in the App. It is much more convenient than looking up the paper health pamphlets.”